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Customer Service
Our Customer Service department is here to help you with any questions or concerns that you may have while visiting www.BerkeleyWellnessAlerts.com.
Need to Contact us? Let us direct you to the proper department.
Who do I contact if:
I did not receive my confirmation email?
I am having trouble downloading a Digital book (PDF)?
I have not received the book I ordered?
I would like to return a book?
I would like to request a refund on a digital product?
I would like to change my shipping address?
I am having trouble unsubscribing from the Wellness Alerts?
I have not received my refund/ I have a billing question?
I am having trouble signing in?
I did not receive my confirmation email?
If you did not receive an email confirmation, please contact us at customerservice@BerkeleyWellnessAlerts.com and we will confirm that your order was placed correctly and send you any necessary information or links. Or call (212) 994-9353.
I am having trouble downloading a Digital book (PDF)?
Please contact our Technical Support department at customerservice@BerkeleyWellnessAlerts.com and we can assist you with this process. Or call: (212) 994-9353
I have not received the book I ordered?
Shipping can take 4 to 6 weeks to receive. If it has been longer than 6 weeks, please email our shipping department at thewellnessreport@emailcustomerservice.com. Or call: Inside the U.S and Canada (800) 829-9170, International callers (386) 597-4278.
I would like to return a book?
If you would like to return a book, please contact our Print Customer Service department at thewellnessreport@emailcustomerservice.com. You will be sent a return label for your book. Or call: Inside the U.S and Canada (800) 829-9170, International callers (386) 597-4278.
I would like to request a refund on a digital product?
Please contact our Digital Customer Service department at customerservice@BerkeleyWellnessAlerts.com. Or call: (212) 994-9353.
I would like to change my shipping address?
If you would like to update your mailing address for a new subscription or would like to change or correct your mailing address on a recent order, please contact us at customerservice@BerkeleyWellnessAlerts.com or call (212) 994-9353. If you would like to change an address for an already existing subscription, please contact us at thewellnessreport@emailcustomerservice.com or please call (800) 829-9170 (inside U.S. and Canada) or (386) 597-4278 for international customers.
I am having trouble unsubscribing from the Wellness Alerts?
Just send us an email at customerservice@BerkeleyWellnessAlerts.com from the address that you would like to unsubscribe with the subject “Unsubscribe.” It may take up to 3 business days to fully remove you from our email lists. Or call: (212) 994-9353.
I have not received my refund/ I have a billing question?
If you have not received a refund or have a billing question regarding a PRINT product, please contact our Print Billing Department at thewellnessreport@emailcustomerservice.com. or call (800) 829-9170 (inside U.S. and Canada) or (386) 597-4278 for international customers.
If you have not received a refund or have a billing question regarding a DIGITAL product, please email our Digital Billing Department at customerservice@BerkeleyWellnessAlerts.com. Or call: (212) 994-9353
I am having trouble logging in?
Please try our: Password Reminder. If you still are experiencing problems, please contact our Technical Support department at customerservice@BerkeleyWellnessAlerts.com.
I can’t remember my password?
Please see our Password Reminder.
If you still are experiencing problems, please contact our Technical Support department at customerservice@BerkeleyWellnessAlerts.com.
Do you have a question that is not mentioned here? Ask us at: customerservice@BerkeleyWellnessAlerts.com
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